Municipal Complaint Redressal System

Provide citizens a simple complaint and tracking interface while giving municipal teams a complete assignment, response and closure workflow.

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The ULB challenge

In a multi-ULB platform, every complaint must be connected to the correct ULB, ward, category and responsible field person.

Capabilities available in the portal

Purpose-built records and workflows aligned with practical municipal operations.

ULB selection and complaint routing

Public submission with photo and location

Manual complaint entry by operator

Assignment to responsible employee

QR team response and status updates

Citizen tracking and closure history

A clear digital path from setup and field entry to officer review.

Citizen or operator registers the issue

System identifies ULB and ward

Admin assigns the responsible team

Field response and evidence close the case

Traceable complaints

Correct ULB routing

Faster assignment

Transparent citizen follow-up

नगर निकाय और स्वच्छता प्रबंधन से संबंधित पूरी जानकारी हिंदी में उपलब्ध है।