What Is a GVP and How Should ULBs Monitor It?

A GVP record should support resolution and recurrence control, not become a permanent list of dirty locations.

Implementation checklist

Capture location, ward, category and photo

Assign responsible person and target date

Store before-and-after evidence

Reopen or flag recurring points

Citizen complaints can create GVP leads

A complaint may identify a suspected point, while the verified GVP record tracks location history, action and recurrence.

Measure sustained resolution

Closure should record evidence and follow-up status so a temporarily cleaned point is not treated as permanently resolved.

Frequently asked questions

Are complaint and GVP the same record?

They are related but serve different purposes: a complaint reports an issue; a GVP record manages a verified recurring location and its resolution history.