SWM Contractor Performance Monitoring

Contract review becomes stronger when payment and performance discussions use traceable service records instead of disconnected registers.

Implementation checklist

Define measurable service obligations

Link wards, staff, vehicles and facilities

Review exceptions and repeated gaps

Export evidence for ULB review

Convert each measurable obligation into a data source, reporting frequency, responsible role, target and exception threshold.

Role-based access should allow agency teams to submit operational evidence while authorized ULB officers retain review and approval control.

Yes. Ward, date, route, facility and assigned-team records allow comparable service and exception indicators.